Remote: Club Membership Administrator – Start-Up Entertainment Business
ABOUT THE ORGANISATION AND THE ROLE
A growing entertainment-based start-up business is seeking a highly organised and proactive Club Membership Administrator to support the growth and development of a new venture. This role is ideal for someone who enjoys working independently, building communities, engaging with members, and learning new systems and technologies.
The business hosts several highly successful live entertainment and audience engagement events each month, attracting between 200 and 300 attendees per event. Through a QR-code registration system, guests interact with the business, participate in event activities, and have the opportunity to express interest in joining an exclusive membership community.
The business is now preparing to formally launch its membership offering and expand engagement with its growing member base.
MAIN DUTIES & RESPONSIBILITIES
1. Membership Administration
- Manage the enrolment and onboarding of new members.
- Maintain accurate and up-to-date membership records and databases.
- Process membership applications and assist with member queries.
- Support the ongoing growth and administration of the membership programme.
2. Community Engagement & Communications
- Manage member communications across various channels.
- Create, schedule, and distribute newsletters, updates, and member content.
- Assist with the development and implementation of email marketing campaigns.
- Build positive relationships with members and encourage engagement within the community.
3. Systems & Database Management
- Manage and update membership databases and reporting systems.
- Utilise platforms such as Mailchimp, Google Sheets, billing systems, and other relevant software.
- Learn and manage additional systems as the business evolves and scales.
- Ensure member information is maintained accurately and securely.
4. General Administration
- Provide administrative support to the Founder.
- Assist with process improvements and the development of operational systems.
- Support special projects and initiatives related to membership growth and customer experience.
REQUIRED SKILLS & EXPERIENCE
The ideal applicant will have the following competencies:
1. Work experience and industry exposure
- Previous experience in administration, customer service, membership management, community management, or a similar role.
- Experience working remotely and managing responsibilities independently would be advantageous.
- Experience with CRM systems, membership platforms, email marketing tools, or databases would be beneficial.
2. Strong Communication and Interpersonal skills
- Excellent written and verbal communication skills.
- Professional and confident communicator.
- Customer-focused with a friendly and engaging approach.
- Ability to build positive relationships with members and stakeholders.
3. Excellent Administration and Organisational Skills
- Highly organised with strong attention to detail.
- Excellent time management skills and ability to manage multiple priorities.
- Self-motivated and able to work independently.
- Working knowledge of Google Workspace, Microsoft Office, or similar productivity tools.
- Experience using Mailchimp, Google Sheets, CRM systems, or membership software would be advantageous.
4. General
- Reliable internet connection and suitable home-working environment.
- Ability to work flexible hours.
- Ability to attend in-person meetings in Cape Town approximately once every two weeks would be advantageous.
- Passion for customer engagement, community building, and creating exceptional member experiences.
- Strong technical skills and comfortable working with technology and learning new software platforms
- Reliable, proactive, and accountable.
Interested?
Click on the APPLY NOW / DOWNLOAD APPLICATION button below
Closing date for applications: 19 June 2026
If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful
Job Features
| Job Category | Admin, Office & Support |
| Location: | Remote (Preference for candidates based in Cape Town or surrounding areas) |
| Reporting to: | Founder and Managing Director |
| Nature of contract: | Temp contract with potential to become permanent |
| Hours of work: | Part time, Flexible; approximately 10–15 hours per week initially |
| Salary range: | Market Related |
| Closing date for applications: | 19 June 2026 |
| Interested? | Click on the APPLY NOW / DOWNLOAD APPLICATION button above |