Mobile Helpline Operators – Shalom Chaver

Volunteer
Posted 6 years ago

ABOUT THE ORGANISATION AND THE ROLE

Shalom Chaver is a community-based 24hour help line which will be launched later this year. They are looking for compassionate and empathic volunteers to train as their first team of mobile helpline operators.

MAIN DUTIES & RESPONSIBILITIES

  1. Commit to 3 month training programme (Sunday mornings, one evening a week)
  2. Be available to man a cell phone and answer calls when on duty (frequency will depend on the number of volunteers within the organisation)
  3. Provide a listening ear to community members who call in.
  4. Refer to service professionals as and when required.

REQUIRED SKILLS & EXPERIENCE

1. Work experience and industry exposure

  • A background in psychology or counselling is a distinct advantage.
  • Experience working in a similar organisation is an advantage. 

2. Strong Communication and Interpersonal skills

• A caring and compassionate individual with high levels of resilience.
• Trustworthy and reliable with the ability to manage confidential information in a discrete and sensitive manner
• Strong inter-personal skills with the ability to effectively communicate with people at all ages and stages of life.
• Able to manage difficult situations and personalities in a calm and rational manner
• Strong written and verbal communication skills with the ability to write reports
• An intuitive listener who is able to think on their feet and react to situations in a timely and appropriate manner.

3. Excellent Administration and Organisational Skills

• An organised and meticulous individual who is able to follow policies and procedures
• A flexible, self-driven individual who is able to work autonomously while maintaining open channels of communication with a team

4. General

• Ethics, integrity and confidentiality are paramount
• A passion for the Jewish Community and a demonstrated desire to give back.

Interested?

Email: dominique@shalomchaver.co.za
Closing date for applications: 20 March 2020

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful

Job Features

Interested?Email: dominique@shalomchaver.co.za
Closing date for applications:Closing date for applications: 20th March 2020

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