1. Reservations Management

• Handle and process quotes and reservations for multiple properties efficiently.
• Maintain accurate records of bookings, payments, and guest information.
• Ensure all reservations (telephonic, email, and online) are captured correctly and according to standard.

2. Guest Relations & Customer Service

• Handle reservation inquiries professionally, providing courteous assistance and accurate information on room availability, packages, and special offers.
• Enhance guest experiences by proactively recommending premium options, managing service requests, and coordinating additional bookings such as transfers and dining.
• Address guest concerns efficiently, resolving issues where possible and escalating complex matters as needed to ensure seamless service delivery.

3. Administration & System Management

• Ensure optimal use of the booking system (Opera PMS) and maintain updated knowledge of all room types and availability (training will be provided).
• Process invoices, send credit card payment links, follow up on payments, and ensure all transactions are accurately recorded.
• Ensure adherence to all internal administrative processes.

4. Teamwork & Collaboration

• Work closely with internal teams to ensure a seamless guest experience.
• Maintain a positive and professional work environment by supporting colleagues.
• Attend training sessions as required to enhance product knowledge and service delivery.

• Previous experience in the hospitality industry, is highly advantageous.
• Basic computer literacy is essential
• Familiarity with Opera PMS booking system is an added advantage.

• Excellent written and verbal communication skills.
• Customer service-focused with a service-oriented and professional approach.
• Ability to build and maintain strong relationships.
• Able to maintain calm under pressure and handle difficult personalities in a professional and respectful manner.

• Meticulous attention to detail and accuracy.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving and decision-making abilities with the ability to think on your feet to troubleshoot effectively.

• Guest-focussed with a positive and professional attitude and a willingness to learn.
• Flexibility to adapt to changing demands and peak booking periods.
• Ability to work independently while contributing to a team-oriented environment.

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Closing date for applications: 11 February 2025

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful