1. Leadership and Strategic Planning

• Define and implement the organization’s vision, mission, and strategic objectives in collaboration with the Governing Board.
• Develop and execute long-term strategic plans, ensuring alignment with community needs and organizational goals.
• Act as the primary representative of the organization at community forums and public engagements, advocating for its mission.

2. Financial and Fundraising Management

• Develop and manage annual budgets in conjunction with the accountant, ensuring financial sustainability.
• Drive fundraising initiatives, cultivate donor relationships, and prepare detailed funding proposals.
• Ensure accurate and timely financial reports are provided to the Board and other stakeholders

3. Program Development and Service Excellence

• Oversee the development and continuous improvement of programs to meet client and community needs.
• Ensure programs maintain a client-centred approach, respecting cultural, religious, and individual needs.
• Stay informed on industry trends and implement innovative practices in care service delivery.

4. Governance and Compliance

• Ensure the organization operates within all legal, regulatory, and ethical frameworks applicable to the care and welfare sector.
• Tracking of operational metrics for bi-annual impact reports
• Work closely with the Governing Board to communicate the organization’s progress, challenges, and strategic opportunities.
• Oversee policy development to ensure alignment with organizational values and compliance requirements.

5. People Management

• Recruit, develop, and manage a team of skilled professionals and volunteers.
• Foster a positive, inclusive workplace culture and provide professional development opportunities.
• Manage conflict sensitively and respectfully, maintaining high morale among staff and volunteers.

6. Community and Stakeholder Engagement

• Advocate for the needs of clients and the care sector, raising awareness through public relations and networking efforts.
• Build and maintain relationships with beneficiary families
• Managing referrals and on-boarding of new beneficiaries
• Build and maintain strong relationships with community leaders, partner organizations, and government entities.

7. Operations, Administration and Marketing

• Ensure smooth day-to-day operations, including effective administrative and organizational practices.
• Oversee project execution, event coordination, and the development of training materials.
• Provide regular updates on program outcomes and operational metrics to the Board.
• Oversight of all marketing activities including social media, website and newsletters
• Ensure efficient and effective management of e-commerce platforms
• Drive product and programme innovation to elevate the organisation.

The ideal applicant will have the following competencies: 

• Certification in Business Administration, 
• Relevant qualification in Business Administration, Social/ Healthcare services/management
• Additional certifications in fundraising, governance, or care services management are beneficial.

• Business Administration, Social Services experience, management and stakeholder engagement, NPO experience
• Atleast 3-5 years of experience in a leadership role within the NPO, care, or social services sector.
• Proven track record in strategic planning, fundraising, and stakeholder engagement.
• Experience managing multidisciplinary teams, budgets, and complex projects.

• Strong verbal and written communication skills for engaging with stakeholders at all levels.
• Ability to handle sensitive situations with dignity, confidentiality, and empathy.
• Dynamic interpersonal skills to foster relationships with beneficiaries, families, staff, volunteers, and partners.

• Highly organized, with the ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in administrative systems and financial management software.
• Highly reliable, self-managed, and punctual

• Knowledge of legal and regulatory frameworks, including DSD reporting, labour laws and NPO legislation.
• Understanding of cultural and religious sensitivities, particularly Jewish practices, is advantageous.
• Work/ Volunteer experience within the Jewish community is desirable.
• Ability to drive innovative practices and programs in the care sector.
• From time to time, the Executive Director will be required to attend meetings, activities and events after hours. 

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Closing date for applications: 22 September 2026

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful