1. Diary & Scheduling Management

• Schedule patient appointments and manage doctors’ calendars efficiently
• Conduct reminders for upcoming appointments
• Inform patients of service delays and manage waiting times
• Manage escalated diary adjustments and booking changes
• Ensure theatre lists are prepared one week in advance and submitted before deadline
• Confirm theatre bookings and ensure patient confirmations
• Inform patients of NPO requirements and theatre Do’s and Don’ts guidelines.

2. Patient Communication & Frontline Coordination

• Answer phone calls and handle patient enquiries efficiently
• Greet and assist patients courteously and compassionately (in-person and telephonically)
• Act as liaison between the clinic and patients to ensure smooth communication
• Manage high volumes of daily emails and WhatsApp communication
• Attend to patient emergencies appropriately
• Maintain confidentiality, uphold the values and protocols of the practice.

3. Clinical Administrative & Records Management

• Update and maintain patient information and records
• Ensure patient files are complete prior to consultations
• Maintain patient accounts by recording and updating personal and financial information
• Obtain and update medical aid authorisations and ensure correct codes (including admissions, chronic and PMB applications)
• Manage theatre lists and related documentation
• Protect patient rights by maintaining strict confidentiality of medical, personal and financial information.

4. Theatre & Admission Support

• Manage theatre lists and bookings
• Ensure patients have valid authorisations prior to procedures
• Coordinate admission processes and readiness for theatre
• Communicate clearly with patients regarding procedure dates and requirements
• Confirm all bookings and theatre logistics timeously.

5. Billing & Financial Administration

• Maintain records and patient accounts
• Perform daily reconciliations where required
• Ensure authorisations are obtained before procedures
• Manage accurate capturing and updating of financial information.

6. Practice & Inventory Management

• Maintain practice inventory and equipment
• Monitor stock levels and anticipate required supplies
• Place and expedite supply orders
• Verify receipt of supplies and schedule equipment servicing and repairs
• Ensure a neat, tidy, and professional reception area at all times.

The ideal applicant will have the following competencies: 

• Minimum 2 years’ experience in a medical receptionist or specialist practice environment
• Experience managing theatre lists and medical aid authorisations
• Experience with medical software systems (Elixir, Elle, Practice Perfect or similar).

• Excellent written and verbal communication skills
• Professional and compassionate patient engagement
• Ability to handle confidential information with discretion
• Confident managing difficult situations calmly and rationally
• Excellent team work and communication skills 

• Highly organised, meticulous and systems-oriented
• Strong time management skills with the ability to manage multiple priorities
• High level of accuracy and attention to detail
• Proactive, self-managed and able to work independently while maintaining team communication.

• Strong computer literacy (MS Word, Excel, Outlook)
• Comfortable working in a high-volume, fast-paced environment
• Customer-focused with a passion for service excellence
• Reliable, punctual and professional
• Work seamlessly as part of a team
• Take full responsibility for allocated tasks.

Click on the APPLY NOW / DOWNLOAD APPLICATION button below

Closing date for applications: 2 March 2026

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful