Retail Management Opportunities – Psycho Bunny
ABOUT THE ORGANISATION AND THE ROLE
Psycho Bunny is a worldwide menswear brand founded in New York back in 2005 with the aim of perfecting the polo. Psycho Bunny is a creative community – not your typical workplace. Your voice will be heard. You’ll matter. And you’ll be instrumental in a unique brand’s ascent to new heights. Rapid global expansion requires fluidity in an ever-changing high-performance environment. You’ll have the opportunity to learn, grow. They are looking for forward-thinkers who want to take ownership and drive change.
Reporting to the Area Manager, these positions (store manager, assistant store manager, key holder-sales) strategically manage and promote sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the store per Psycho Bunny’s core values and service standards.
MAIN DUTIES & RESPONSIBILITIES
1. Store Operations & Compliance
- Support the Store Management in managing daily store operations to meet performance and profitability goals
- Execute all requirements regarding Health and Safety Standards and Covid-19 compliance
- Move dynamically on the floor to assess and fulfil operational needs
- Assist in implementation of store programs, policies, and seasonal initiatives
- Cooperate with Store Manager to create and achieve action plans for store improvements.
2. Customer Experience & Service
- Lead by example and coach team members to deliver exceptional customer experiences
- Assess guest needs and provide product education and technical guidance
- Support omnichannel services such as buy online, pickup in-store, phone sales, and shipping
- Resolve customer feedback and escalations in a professional and timely manner
3. Sales Support & Execution
- Assist with execution of business and sales goals as directed by Store Manager
- Ensure staff are trained and aligned with company retail standards
- Help drive the store’s key sales initiatives through team motivation and example-setting
- Take accountability for sales-floor readiness and visual merchandising when required.
4. Team Leadership & Development (for management positions)
- Support recruitment, onboarding, training, and development of team members
- Participate in performance management and succession planning processes
- Provide in-store coaching to ensure consistent application of retail and service standards
- Engage in career discussions to support team member growth and retention
- Establish positive, developmental relationships with all team members
REQUIRED SKILLS & EXPERIENCE
Acting as the face and voice of the organisation, the ideal applicant will have the following competencies:
1. Work experience and industry exposure
- At least 3+ years of experience in a similar retail management role.
- Proven track record of achieving sales
- Experience working with local and international markets
- Experience in retail sector.
2. Strong Communication and Interpersonal skills
- Strong inter-personal skills with the ability to effectively communicate with people from different cultures and countries
- You have strong communication skills and the ability to foster a customer-focused selling culture.
- Positively communicates and demonstrates the Brand values, attitude and culture.
- A confident and outgoing individual who is friendly and accessible.
3. Excellent Administration and Organisational Skills
- Highly organized individual with the ability to multitask and prioritise effectively
- A flexible, self-driven individual who is able to work autonomously while maintaining open channels of communication with a team
- A proactive individual who uses their initiative to ensure service and performance are always to a high standard.
4. General
- Energetic, proactive, and hands-on approach to floor leadership
- Organised, adaptable, and calm under pressure
- Passionate about retail and team collaboration
- Committed to personal and professional development.
Interested?
Click on the APPLY NOW / DOWNLOAD APPLICATION button below
Closing date for applications: 04 July 2025
If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful
Job Features
| Job Category | Business & Management, Retail & Wholesale, Sales, Textile & Clothing |
| Location: | Cape Town, Waterfront |
| Reporting to: | General Manager/Area Manager |
| Nature of contract: | Permanent, Full-time |
| Hours of work: | Flexible schedule, including nights, weekends and holidays |
| Salary range: | Competitive Salary and Commission Structure |
| Benefits: | 18 days annual leave, Casual dress code, employee discounts |
| Closing date for applications: | 04 July 2025 |
| Interested? | Please click on the APPLY NOW / DOWNLOAD APPLICATION button above which will take you directly to Google application form |